Contact the team
Need to contact us? Find out how on this page.
Email us
Get in touch
We love to chat about your travel plans and are happy to talk if you have any questions.
Opening hours
Monday through Friday:
6 AM – 9 PM,
Saturday and Sunday:
8 AM – 8 PM
Frequently asked questions
Have more questions? Contact us.
How can I book a tour?
Booking a tour with Mimark Tours and Safaris is easy! You can:
- Contact Us Directly – Send us an email or WhatsApp with your preferred travel dates, number of people, and interests.
- Online Inquiry Form – Fill out the booking form on our website, and our team will respond promptly with a custom itinerary.
- Call Us – Speak directly with our travel consultant to plan and confirm your safari.
Once details are confirmed, we’ll send you an invoice and secure your reservation upon deposit.
What is included in the tour package?
Our tour packages typically include:
– Accommodation as per itinerary
– All meals during the safari (breakfast, lunch, dinner)
– Park entry fees and conservation charges
– Professional English-speaking driver/guide
– Private 4×4 safari vehicle with pop-up roof
– Unlimited game drives
– Bottled drinking water during the safari
– Airport transfers (if stated in the itinerary)
– Government taxes and levies
Note: Inclusions may vary slightly depending on the specific tour package. Always check your detailed itinerary for clarity.
What is the cancellation policy?
Our general cancellation policy is as follows:
– More than 30 days before arrival: Full refund minus transaction/bank fees
– 15 to 30 days before arrival: 50% of total cost will be charged
– 7 to 14 days before arrival: 75% of total cost will be charged
– Less than 7 days before arrival or no-show: 100% of total cost will be charged
Are there any age restrictions for the tour?
Most of our tours are family-friendly and suitable for all ages. However, certain activities like walking safaris, canoeing, or hiking may have minimum age requirements (usually 12 years and above) for safety reasons. We recommend informing us of the ages of all travellers so we can tailor the itinerary accordingly.
What should I pack for the tour?
We recommend packing the following essentials:
– Light, breathable clothing for the day and warm layers for cooler mornings and evenings
– Comfortable walking shoes or hiking boots
– Hat, sunglasses, and sunscreen
– Insect repellent
– Binoculars and camera
– Personal toiletries and medications
– A small daypack for excursions
– Travel documents (passport, visa, insurance)
If your itinerary includes specific activities (like hiking or swimming), we’ll advise you on any additional items needed.
How can I contact customer support during the tour?
You can reach our customer support team at any time during your tour by phone, WhatsApp, or email. We provide a dedicated contact number and a support representative available 24/7 to assist with any urgent needs, changes, or questions during your trip. These details will be shared with you before your tour begins.
